2-DAY CORPORATE TRAINING PROGRAMME

Prompt Engineeringfor Operations

Streamline Operations, Processes & Decisions.

A practical, hands-on programme built specifically for Operations professionals — learn to use Generative AI and the RCCT framework to analyse operational information, create and improve SOPs, drive process improvement, and produce consistent reports, all while maintaining accuracy, confidentiality and human oversight.

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No programming knowledge required. Beginner-friendly & immediately applicable.
2 Days
INTENSIVE PROGRAMME
14
CORE MODULES
Operations professionals reviewing process data and using AI on a laptop
10
HANDS-ON LABS
RCCT
PROMPT FRAMEWORK
Current intake: 15 seats left for this cohort — update this weekly
2 Days
PROGRAMME LENGTH
Intensive, hands-on corporate training
14
CORE MODULES
From GenAI basics to AI governance
10
PRACTICAL LABS
Workplace-ready Operations deliverables
VILT + Classroom
DELIVERY MODES
Choose the format that fits your team
Prompt→Operational Information→Analysis→Improvement→Action→Documentation
WHY THIS PROGRAMME

Built specifically for how Operations teams work.

This programme focuses on how Operations professionals can use Generative AI and Prompt Engineering to understand, document, analyse, improve and communicate operational work. The emphasis is on practical operational workflows rather than technical AI implementation.

The RCCT Framework
Role, Context, Constraints, Task — a structured method to build strong, operations-specific prompts.
Operational Document Intelligence
Summarise SOPs, policies and reports; extract requirements, responsibilities, deadlines and action items.
SOPs & Process Improvement
Create SOPs and checklists, find bottlenecks and root causes, and build improvement action plans.
Operations professional analysing process information on a tablet
Prompt Engineering for Operations in progress
Analyse. Improve. Document.
WHO SHOULD ATTEND

Designed for anyone who keeps operations running.

No coding background needed — just familiarity with your operational function.

Operations ManagersOperations Executives & OfficersBusiness Operations TeamsAdministrative & Operations ProfessionalsProcess Improvement TeamsService Operations TeamsProject & Programme CoordinatorsSupply Chain & Logistics ProfessionalsProcurement ProfessionalsQuality & Compliance TeamsBusiness Managers & Team LeadsEntrepreneurs & Business Owners
PROGRAMME CURRICULUM

14 Modules Across 2 Days — From GenAI Basics to AI Governance

Tap any module to see what's covered.

D1
Prompt Engineering & Operational Productivity
Modules 1 – 7
1Introduction to Generative AI for Operations
What AI, Generative AI and LLMs are, how they generate responses, capabilities and limitations in Operations, AI-assisted vs. human operational judgment, common use cases, confidentiality, hallucination risk and human-in-the-loop validation.
2Understanding LLMs for Operations Professionals
How LLMs process operational questions, tokens and context windows, why AI can sound right but be wrong, the importance of context, assumptions and source information, and choosing the right AI tool for Operations tasks.
3Prompt Engineering Fundamentals for Operations
Weak vs. strong prompts and common mistakes — missing process context, ambiguous questions — plus defining audience, terminology, process scope, reporting period, policies and assumptions.
4RCCT Framework for Operational Prompting
Role, Context, Constraints, Task — defining the Operations perspective, process, stakeholders, service levels and deadlines, and building complete prompts with weak vs. strong RCCT examples.
5Advanced Prompting Techniques
Zero/one/few-shot, iterative, chained, role-, constraint-, comparative, scenario- and structured-output prompting, and asking AI to identify missing information or state assumptions and uncertainty.
6Operational Document Intelligence
Working with SOPs, work instructions, policies, manuals, checklists, forms and reports — summarising, extracting requirements, responsibilities, deadlines and action items, comparing versions and spotting gaps.
7AI-Assisted Operational Analysis
KPI, trend, exception, service-level, workload and resource utilisation analysis; bottleneck identification, problem statements, 5 Whys, cause-and-effect analysis and root-cause support.
D2
AI-Powered Operations Workflows
Modules 8 – 14
8AI for SOPs, Processes & Workflow Documentation
Creating SOPs, work instructions, checklists and workflow descriptions, converting informal instructions into formal procedures, RACI-style matrices, escalation procedures and reusable templates.
9Process Improvement & Operational Excellence
Process mapping support, identifying inefficiencies, duplication, bottlenecks and hand-off problems, generating and comparing improvement options, impact and effort analysis, and improvement action plans.
10Operational Reporting & Management Communication
Daily, weekly and monthly reports, KPI, incident, exception and status reports, executive briefings, meeting agendas and minutes, and audience-specific communication.
11AI for Service, Supply Chain, Procurement & Business Operations
Service request and complaint analysis, supplier and procurement document analysis, inventory and logistics information, scheduling and resource allocation support, and vendor and cross-functional communication.
12Operations AI Assistants & Knowledge Management
Reusable prompt templates and workflows; SOP, Process Improvement, Reporting, Meeting, Service and Knowledge-based Operations Assistants; source-grounded knowledge and prompt libraries.
13Responsible AI, Operational Controls & Governance
Confidential, personal, customer, supplier and employee information, data retention and access control, AI errors and hallucinations, human approval, auditability and source verification.
14Operations AI Capstone Workshop
End-to-end Operational Performance Improvement case study — from reports, SOPs and KPI data to root-cause analysis, improvement options, an updated SOP, executive summary and implementation checklist.
HANDS-ON PRACTICAL LABS

10 labs. Real Operations scenarios. Workplace-ready outputs.

LAB 01
Prompt Fundamentals
Improve weak Operations prompts using RCCT.
LAB 02
Document Intelligence
Extract requirements, responsibilities, deadlines & actions.
LAB 03
SOP Development
Turn informal instructions into a structured SOP & checklist.
LAB 04
KPI Analysis
Identify trends, exceptions and performance issues.
LAB 05
Root-Cause Analysis
Investigate an operational problem and structure causes.
LAB 06
Process Improvement
Identify bottlenecks and generate improvement options.
LAB 07
Operational Reporting
Create a management report and executive briefing.
LAB 08
Meeting Productivity
Agendas, minutes, decisions & action trackers.
LAB 09
Operations AI Assistant
Build a reusable Operations AI assistant.
LAB 10
Capstone
End-to-end operational performance improvement exercise.
MEET YOUR TRAINER

Thayanithy Jegan

Chief Technology Officer · AI & Digital Transformation Consultant · HRD Corp Certified Trainer with over 28 years of experience in software engineering, enterprise technology, and AI adoption. Certified Machine Learning Expert (CMLE) bringing hands-on, real-world business focus to every session.

CMLE Certified
HRD Corp Certified Trainer
CTO, Thulija Technologies
Thayanithy Jegan, Chief Technology Officer and HRD Corp Certified Trainer at Thulija Technologies
Thayanithy JeganCTO, Thulija Technologies
COURSE FEE

Invest in skills that pay off from day one

Choose the registration option that suits you or your team.

Regular Price
Standard registration
RM 2,600 /pax
Early Bird
Early Bird Price
Register early & save
RM 2,500 /pax
Group Pricing
3 pax or more
RM 2,450 /pax
Programme includes
  • 2 Days Instructor-Led Training
  • Hands-On AI Labs
  • Training Materials
  • Prompt Templates
  • 3 Months Coaching
  • 1 Year eLearning Access

Contact us for individual, corporate and group pricing.

HOW IT WORKS

From enrolment to a certificate — made simple.

01

Enrol

Submit the form or WhatsApp us your team's details.

02

Confirm details

We confirm your dates, delivery mode and any customisation.

03

Attend the 2-day programme

14 modules and 10 hands-on labs, VILT or classroom.

04

Complete the capstone

Finish the end-to-end operations improvement workshop & receive your certificate.

DELIVERY & METHODOLOGY

Practical, Operations-focused, and immediately applicable.

Virtual Instructor-Led Training (VILT)
Classroom-Based Instructor-Led Training
Live demos, guided practice & scenario-based labs
No programming knowledge required
QUESTIONS

Everything you need to know before enrolling.

Do I need any programming or technical background?+

No. The programme is beginner-friendly and designed for Operations professionals — no coding or prior AI experience is required.

Is this different from the general Prompt Engineering course?+

Yes. This programme focuses specifically on Operations workflows — SOPs, process improvement, KPI analysis, reporting, service, supply chain and procurement — using the RCCT framework built for operational prompting.

What will I be able to do after the programme?+

You will be able to build strong Operations prompts, analyse operational documents and data with AI, create SOPs and improvement plans, generate reports and briefings, and apply validation and governance practices.

How is confidential operational information handled?+

Module 13 is dedicated to responsible AI, operational controls and governance — covering confidentiality, personal data, data retention, human approval and auditability.

Can this be delivered for our team only?+

Yes, both VILT and classroom-based sessions can be arranged as a private corporate cohort. Contact us for scheduling and pricing.

CORPORATE TRAINING CONSULTATION

Bring this programme to your Operations team.

Our team will walk you through the curriculum, delivery modes, and help you schedule a cohort for your organisation.

🛡 Free to enquire⏱ Reply within 24 hrs🤝 Custom cohorts available
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Operations professional ready to enrol in Prompt Engineering for Operations training
Corporate Training Programme

Bring this programme to your Operations team.

Fill in your details and our team will guide you through scheduling, delivery mode and enrolment.

Free to enquire
Reply within 24 hrs
Custom cohorts available
Only 15 seats left this intake
GET STARTED TODAY

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    NEXT COHORT STARTING SOON — LIMITED SEATS PER INTAKE

    Ready to bring AI-powered skills into your Operations team?

    Join Operations professionals who've upskilled with prompt engineering built for SOPs, process improvement, reporting and decision support.

    ⏱️2 Days · 14 Modules
    💻10 Hands-on Labs
    🏛️VILT & Classroom
    ⚙️RCCT Framework
    📋SOPs & Process Improvement
    📜Completion Certificate
    ⚡ Limited Seats

    This cohort is filling up fast

    Seats for this intake are going quickly. Reserve your team's spot now — it only takes 2 minutes.